Effective people management starts with you, the owner.
People are the only complexity in a business, regardless of size, industry, or locale. People can make or break your business, so it’s essential to learn how to manage and leverage people and the value they bring to your business. There are four people categories within a company: the owner, the employees, the customers, and the vendors.
Although it’s simple to talk about people management skills, implementing a successful solution can be difficult. Non-human components don’t interact intelligently – humans do! To accomplish this, first, start with you – the business owner. The business owner needs to be prepared emotionally and then technically to drive results through their employees and vendors.
The third people component is why you are in business – your customer/client. Working and managing customer/client relations is the same mental process as managing your employees and vendors. For example, customers want to purchase a product or service based on their exchange value. Employees work with you because they have decided to invest their time and effort in return for value/compensation.
The criticality of investing in programs that retain both customers and employees is equally significant. Similarly, managing, maintaining, and strengthening relationships with vendors is just as necessary.
You have people management skills, but as your business grows, you realize that this complexity grows more complex, requiring the growth of these skills.
Ensure you have the confidence to manage and leverage the only complexity you will ever have in your business – People.
People are your business’s only growing capital asset but the harder you try to leverage this asset, the less return you feel you get. Let us help.